Shipping policy

 

Delivery 

At Gower Home we offer delivery within the UK mainland, except for Ireland, Northern Ireland, Channel Islands as well as certain areas of the Scottish Highlands, for all orders. Our delivery timescales are between 1 and 3 weeks. Delivery is free on all orders.

Products are sent directly from our brands via their own experienced in-house logistic teams or specialist furniture/fragile home delivery couriers, who will aim to deliver your order between 1 and 3 weeks- please allow for weekends and bank holidays. Furniture deliveries are made by a one-man or two-man team, depending on the size of your item(s) and order. 

Delivery to certain areas of the UK mainland, including Scotland and remote areas, may take a little longer, depending on location - Please allow 2-4 weeks for delivery to Scotland and remote locations.

Once your order has been placed and delivery has been scheduled, you will receive a call or text message notifying you of the proposed delivery date and time slot, this will usually be a few days to a week prior to delivery.

The friendly driver(s) will deliver direct to your door and will assist you where they can. For extra large furniture items or where you may require additional assistance. Please note that some pieces of furniture, especially items being delivered to outlying areas, may be transported on pallets and are usually delivered to the kerbside only. Before placing your order please ensure someone will be there at the address to receive delivery of the order - and that it fits through the door! 

Delivery accessibility

At Gower Home we understand that some delivery destinations are based in remote areas ie. Via narrow country lanes, built up areas. If your home is not accessible by large transport vehicles/ articulated vehicles for bulky orders or large furniture items such as Sofas, beds and tables etc, please email info@gowerhome.co.uk to inform us before you place your order. So our specialist team can find out if the delivery to your address can be delivered by van instead.

On delivery of your order, please ensure that the person unwrapping the item is careful to keep the packaging intact. Please note that unfortunately we cannot accept furniture returns that do not have their original packaging. It is also important to ensure that the packaging is intact and not damaged before signing for your delivery.

Please ensure that when a furniture delivery has been booked in and confirmed for an agreed date and time, that there is someone at the delivery address to receive and sign for the order - if you need to rearrange a delivery, please get in touch as soon as possible. Once an order is dispatched, we are unable to amend the delivery date. Failed delivery attempts and redeliveries may be chargeable.

 

Please ensure that prior to signing for deliveries, you check that the packaging is intact - this is very important as we use a third party courier and unfortunately will be unable to accept claims for damages that have been caused in transit where the item has been signed for as 'packaging intact'. If once you unpack the furniture or mirror you find that it is damaged in any way, please notify us immediately, ideally within 24-48 hours of delivery, at info@gowerhome.co.uk. It would be helpful to attach photographic evidence of any damages (caused to the item in question and/or packaging) in order for us to process your claim as quickly as possible. Any damaged item will then be either replaced free of charge, or a refund will be issued.