Delivery 

At Gower Home we offer delivery within the UK mainland, except for Ireland, Northern Ireland, Channel Islands as well as certain areas of the Scottish Highlands, for all orders. Our delivery timescales are between 1 and 3 weeks. Delivery is free on all orders.

Products are sent directly from our warehouse or directly from our brands via their own experienced in-house logistic teams or specialist furniture/fragile home delivery couriers.

Some brands may ship your items directly to you from their European Warehouse, in which case import duties may apply, which must be paid prior to delivery. This will be clearly stated on the products to which this applies, and communicated to you by the relevant delivery company, such as FEDEX, UPS or DPD. We aim to deliver your order between 1 and 3 weeks - please allow extra for weekends and bank holidays. Furniture deliveries are made by one or two-person teams, depending on the size and weight of your order item(s). 

Delivery to certain areas of the UK mainland, including Scotland and remote areas, may take a little longer, depending on location - Please allow 2-4 weeks for delivery to Scotland and remote locations.

Once your order has been placed and delivery has been scheduled, you will receive a call or text message notifying you of the proposed delivery date and time slot, this will usually be a few days to a week prior to delivery.

The friendly driver(s) will deliver direct to your door and will assist you where they can for extra large furniture items or where you may require additional assistance. Please note that some pieces of furniture, especially items being delivered to outlying areas, may be transported on pallets and may be delivered to the kerbside only. Before placing your order please ensure someone will be present at the delivery address to receive delivery of the order - and that it fits through the door! Please read our 'Preparing For Delivery' information sheet.

Delivery accessibility

At Gower Home we understand that some delivery destinations are based in remote areas i.e. accessed via narrow country lanes, or in built up areas with restricted parking. If your home is not accessible by large transport/articulated vehicles for bulky orders or large furniture items such as sofas, beds and tables etc, please email info@gowerhome.co.uk to inform us before you place your order. This is so that our specialist team can enquire as to whether your delivery can be made by van or smaller vehicle instead. Please read further information below regarding other potential accessibility issues and what we need to know before your delivery is scheduled.

Packaging

On delivery of your order, please ensure that the person unwrapping the item is careful to keep the packaging intact. Please note that unfortunately we cannot accept any returns that do not have their original packaging.

Damaged Packaging

Please ensure that prior to signing for your delivery, you check that the outer packaging is intact - this is very important, as unfortunately we will be unable to accept claims for damages that have been caused in transit where the item has been signed for as 'packaging intact'. If, once you unpack the furniture or mirror you find that it is damaged in any way, please notify us immediately, within 24-48 hours of delivery, at info@gowerhome.co.uk. you must attach photographic evidence of any damages (caused to the item in question and/or packaging) in order for us to process your claim as quickly as possible. Any damaged item will then be either replaced free of charge or a refund will be issued, once the damaged item has been collected, inspected by us, and replacement/refund approved.

Please ensure that when a furniture delivery has been booked and confirmed at an agreed date and time slot, that there is someone at the delivery address to receive and sign for your order at the agreed date and time slot - if you need to rearrange a delivery, please get in touch as soon as possible to let us know. Once an order has been dispatched, we are unable to amend the delivery date. Failed delivery attempts and re-deliveries may be chargeable.

 

Important things to consider before ordering:

Please note that all items delivered beyond the threshold of your home are carried out at your own risk. The following handy little checklist will help to ensure that we conduct a successful delivery into your home/property.

 

Suitable floor protection - Please ensure that you have placed adequate coverings to protect your flooring and carpets. Due to health and safety, since the delivery teams cannot remove any clothing or footwear.

 

Fragile/breakable items/belongings - At Gower Home we understand that accidents sometimes occur, and so we recommend that customers remove anything that may break, or get damaged along the delivery pathway before the delivery arrives.

 

Access to and inside the delivery property - There is nothing worse than having your products delivered to find that it doesn't fit in or around your home. 

Always:

• measure your space, and check the dimensions of item/s to ensure they will fit - please read our handy little guide: 'Preparing For Delivery'.

• look out for twisty passages, low doorways and dog-leg stairs, that may hinder the successful delivery of your item/s.

• make sure our delivery van can make it close enough to your home. Please note, when it comes to delivering to apartment buildings, properties on narrow lanes, or in remote areas, our delivery team will need to know more information, such as whether there is a lift in the building that can be used to reach your floor, if lorries or larger vehicles may have difficulty reaching you, or if further directions may help delivery drivers to locate your property, before your delivery is scheduled.

• let us know if there are any parking restrictions or difficulties finding parking so that we can plan your delivery and make any preparations necessary. Please note that if a parking permit is required it is your responsibility to arrange this and ensure that we have this before your delivery is scheduled.

• let us know if there are a large number of steps, steep, awkward or narrow walkways, in order to successfully access and deliver to your home's threshold.

• Please contact us beforehand if you are not sure and we will be happy to advise.

 

Should our logistics team feel that there is a danger to your property or equally to themselves, in delivering large or heavy items to you, or carry these items upstairs or to other rooms, they may refuse to do so.

 

Property accessibility and customer declaration - We encourage our drivers to go above and beyond to make sure that your delivery goes as smoothly as possible, but sometimes their dedication to help get your sofa in place could result in an accidental mark or two on your walls if your access is narrow. The delivery team may ask you to sign a declaration saying that you understand and are happy for them to proceed with the unlikely chance that something may get damaged or marked. If you would prefer to not sign this declaration, then we will only be able to deliver the goods to your front door.

 

Parking and restrictions- If your property has parking restrictions, it is very important that you let us know in advance so we can plan your delivery. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.

 

Failed/cancelled deliveries - Failed deliveries unfortunately come with a cost. With route planning, vehicle space allocation, and drivers road time, there are associated charges and costs to us for failed deliveries. Customers may be charged a nominal fee for a failed delivery. If you think that you will not be able to take delivery of your order and need to make changes to your delivery date, then please give us adequate notice to avoid a missed delivery fee. A minimum of 24 hours notice is required to cancel or re-schedule a delivery to avoid incurring this fee.
 

Delivering multiple orders - If you place multiple orders, or if you are ordering from different brands, your items may arrive on different days and with different couriers. Please do not worry if your items don’t all arrive together – we work with a variety of suppliers who may deliver direct to our customers in order to ensure that your items arrive as quickly as possible.

 

Unpacking - Please be careful unpacking your new items, as the contents may be fragile and also may be very well packaged, with more fragile or vulnerable pieces often packed with extreme care and protection. We even have some brands package their products within their own timber framing as well as wrapped coverings for extra protection during transit, which will need a little careful dismantling in order to fully unpack.

Please avoid the use of sharp knives and blades to unpack pieces, as this can cause accidents and damage to you and your products. If necessary, please carefully use a scissors or screwdriver as required. Please have patience with unpacking, to avoid unnecessary damage or harm to yourself or others.